- Please make sure your shipping address is the correct one! (and the correct option) As I cannot make changes to the label once it has been printed and shipped. In the case it is incorrect, the buyer will have to pay for a new one.
- Most things in my shop are made to order, with the exception of stickers!
- I am not responsible for items that have already been shipped. Please be mindful of shipping options at checkout if you would prefer tracking.
- I update and post information regarding most of my items , and news regarding my shop on my instagram, so be sure to check my social media and any posts on there for info/questions you may have that are not on the site.
- I kindly ask for patience if there are any problems, I do not currently have a team, and I run my shop and manage everything completely on my own, I am always working very hard to answer to everybody and tend to orders on time and usually will always get in touch by email if there is any problems.
- In regards to the above, please make sure to check your email in the case of any order delays/other problems!
RETURNS / REFUNDS
- I am unable to give full refunds for lost or stolen items, however please don't hesitate to contact me via email or my contact form for any issues as I'm happy to work something out. If the item is not a limited stock item, I am usually happy to send a replacement but you may need to pay a shipping fee.
- Regarding returns & refunds, I am happy to refund as long as it is notified within a 7 days of receiving the item. I am unable to accept returns or give refunds outside of this time window.
WHERE IS MY ORDER?
Please keep in mind if your order is international, depending on the shipping option you have selected, it may take a while. The longest it can take for a package to arrive has been a month, but generally it takes a few weeks. I am unfortunately not responsible for long shipping waiting times. This is up to the carrier, and completely out of my control.
If your order is not marked as shipped by the estimated day on my site, usually this simply means there may be a small delay. It will either be sent at the end of the week, or the next week depending when the order has been placed. (e.g, order was placed evening on a friday/monday, etc. or on a sunday, which results in being sent tuesday insstead of a monday at times.)
Currently, all of my things are made to each order, stickers are hand-cut, and prints are made per person. I do my very best to avoid delays, but please be aware that it can happen out of my control sometimes. My average posting times are Mondays & Fridays, Sometimes Tuesdays.
CUSTOM PIECES
- If you would like a custom clay charm, jewellery, or a necklace or even a particular print size/ a print that I do not have in stock but you really like the art, or any other form of alteration, please contact me by email as I am happy to take custom requests.
- Noemi :)